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Outstanding operations rewarded


Excellence in railway operating was celebrated once again by the Modern Railways Fourth Friday Club and the Institution of Railway Operators at the annual Golden Whistles awards.

The awards, now in their ninth year, recognise the work of the best performing passenger and freight operators and Network Rail Routes as well as those individuals and teams who have gone the extra mile.

The prizes were presented in a ceremony held on 23 January at the London Marriott Grosvenor Square in front of a packed audience of nearly 300 professionals from across the industry. The guest of honour and keynote speaker was Tim Shoveller, managing director, UK Rail at Stagecoach, whose speech called on the industry to go back to basics in terms of operations and highlighted that the Golden Whistles awards recognise individuals and team who do exactly that.

Full details of the awards will appear in the March issue of Modern Railways, but the winners are listed below. For the first time, the awards for the best performing passenger operators used a new right-time measure which looks at arrivals at every station en-route, not just a train’s destination. Most of the awards are based on industry data, which is analysed by the Institution of Railway Operators. Golden Whistles awards are for best performance and Silver for most improved.

Operational Performance – Long distance
Gold – East Midlands Trains
Silver – Greater Anglia

Operational Performance – London & South East
Gold – c2c
Silver – Govia Thameslink Railway

Operational Performance – Regional
Gold – East Midlands Trains
Silver – Arriva Trains Wales

Operational Performance – Freight (based on the Arrivals to Fifteen (A2F) measure)
Gold – Direct Rail Services
Silver – Freightliner Heavy Haul

Operational Performance – Passenger or freight operator delay minutes on self
Gold – CrossCountry
Silver – Govia Thameslink Railway

Operational Performance – Network Rail Route (based on fewest delay minutes to operators)
Gold – Scotland
Silver – South East

London Underground Line Performance (both awards based on improvement in the Lost Customer Hours (LCH) measure)
Gold – Circle & Hammersmith
Silver – Metropolitan

Iarnród Éireann Performance – Right Time by route (both awards based on improvement)
Gold – Westport
Silver – Cork

Iarnród Éireann Performance – route delay minutes (both awards based on reduction in delay minutes)
Gold – Heuston Commuter
Silver – Waterford

Outstanding Operations – Team or Individual
These awards are decided by a panel of judges from the Institution of Railway Operators. Rather than separate awards for teams or individuals, this year there was one combined shortlist.
Gold – Waterloo Upgrade Team, South Western Railway
Silver – Old Oak Common Depot Team, Great Western Railway
Highly Commended – Newman Luke, Operation Vienna, Revenue Control, London Underground/Transport for London; Tommy Puncheon, Head of Control, c2c; Joint Performance Team, Southeastern and Network Rail

Special Award
Angela Hern, Head of Trains & Stations (Central Region), Northern
The special award is presented at the discretion of the judges to an operator or operating team who has gone above and beyond the call of duty and deserves special recognition for an outstanding act. This year’s award went to Northern’s Angela Hern, who was the driving force behind the recovery of Manchester Victoria station after the devastating terrorist attack on 22 May 2017.

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