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Whistles celebrate operational excellence


Excellence in railway operating was celebrated once again by the Modern Railways Fourth Friday Club and the Institution of Railway Operators at the annual Golden Whistles awards.

The awards, now in their 10th year, recognise the work of the best performing passenger and freight operators and Network Rail Routes as well as those individuals and teams who have gone the extra mile.

The prizes were presented in a ceremony held on 25 January at the London Marriott Grosvenor Square in front of a packed audience of nearly 300 professionals from across the industry. The guest of honour and keynote speaker was Dyan Crowther, CEO of HS1 Ltd, while earlier in the day a morning conference on operating issues was opened by Network Rail Chief Executive Andrew Haines.

Full details of the awards will appear in the March issue of Modern Railways, but the winners are listed below. For the second time, the awards for the best performing passenger operators used a new measure of on-time performance which looks at arrivals at every station en-route, not just a train’s destination. Most of the awards are based on industry data, which is analysed by the Institution of Railway Operators. Golden Whistles awards are for best performance and Silver for most improved.

Operational Performance – Long distance
Gold – Greater Anglia
Silver – CrossCountry

Operational Performance – London & South East
Gold – c2c
Silver – Great Western Railway

Operational Performance – Regional
Gold – Merseyrail
Silver – Transport for Wales/Arriva Trains Wales

Operational Performance – Freight (based on the Arrivals to Fifteen (A2F) measure)
Gold – Direct Rail Services
Silver – Colas Rail

Operational Performance – Passenger or freight operator delay minutes on self
Gold – CrossCountry
Silver – Colas Rail

Operational Performance – Network Rail Route (based on fewest delay minutes to operators)
Gold – Wales
Silver – South East

London Underground Line Performance (both awards based on improvement in the Lost Customer Hours (LCH) measure)
Gold – Bakerloo Line
Silver – Northern Line

Iarnród Éireann Performance – Right Time by route
Gold – Western Rail Corridor

Iarnród Éireann Performance – route delay minutes
Gold – Maynooth

Outstanding Operations
These awards are decided by a panel of judges from the Institution of Railway Operators.
Gold – James Webb, RSSB
Silver – Paul Griffin, East Midlands Trains
Highly commended – Sam Woolley, Northern

Special Award
Royal Wedding, SWR, GWR and NR
The special award is presented at the discretion of the judges to an operator or operating team who has gone above and beyond the call of duty and deserves special recognition for an outstanding act. This year’s award went to the teams from operators and Network Rail who planned and led the intensive operational effort to transport visitors to Windsor for the wedding of Prince Harry and Meghan Markle.

Lifetime achievement award
Chris Green

Posted in News


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