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Performance improves as new measures adopted

Photo: Most improved operator: Govia Thameslink Railway. A pair of Class 313s arrive at Alexandra Palace with the 10.00 Hertford North to Moorgate service on 16 August 2019.


Performance of passenger services in Great Britain improved during the year to June 2019, according to data from the Office of Rail and Road.

For the first time ORR has reported performance using the On Time punctuality measure, which records punctuality to within one minute at each recorded station call. The On Time figure in the year to June 2019 was 64.7%, a 2.5% improvement on the previous year. This compares with the Public Performance Measure (PPM) formerly used, which recorded punctuality a train’s final stop to within 10 minutes (long-distance services) or five minutes (all other services). PPM for the same period to June 2019 was 87.0%, a smaller increase of 0.2%. ORR says the improvement in the On Time statistic was not solely due to better train performance, with an increase of around 10% in the number of recorded station stops also a contributing factor.

Transport Secretary Grant Shapps welcomed the new measure of performance, saying: ‘I believe this is a step in the right direction, providing more accountability and transparency to help hold operators to account, but much more needs to be done to get performance to where it should be.’

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